We are dedicated to ensuring you have full technical support should any hiccups occur with your communications.
iCT really understands that if your system isn’t preforming, you need answers and a quick resolution. We have many redundancies so we can keep you in the know, and connected to your callers….. in and out.
Rather than “passing the buck”, we’ll provide you with a dedicated account manager who will be contactable through one ‘free to call’ direct number. Thus eliminating any unnecessary calling around, and being passed from centre to centre, country to country….Which as you know can be extremely frustrating and only adds fuel to the fire.
We do not pass blame and you’ll never be asked to contact a third party provider…unless absolutely necessary.
No Smoke & Mirrors!
At iCT, what you see is what you get. No hidden cost, no complicated technical jargon, no misunderstanding!
Unfortunately, we don’t always get what was promised at the point of sale. Transparency is key, and a full understanding of what you’ll be getting is as important to us as it is to you. Throughout the on boarding process you will be well informed knowing what the term is, how much it's costing and more importantly, exactly what you’re getting for your money.
As most of our new business is acquired through referral and recommendation, we look to build strong, personal and lifetime relationship with our business partners.
No capital outlay, one provider, one bill and everything comes as standard.
We don’t want to drown you with technical terminology (unless of course you want that). We’ll get a good understanding of where we fit in with you, and where certain functionality will help your business. The best part is that you have access to amazing technology and software but that’s as much as you need to know, we’ll do the rest!
Your needs will be assessed by one of our telecom specialists who will guide you through the whole process from quote to installation. It’s really that simple!
Our 10 most popular features include:
1. Call Recording
2. CRM Integration
3. Mobile Twinning
4. Auto Attendant
5. Missed Caller Alerts
6. Call Presence
7. Phone book
8. Click to answer/dial
9. Remote working
10. On Hold Music & Marketing
The functionality is truly exhaustive, so we will tailor everything to your needs.